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SHIPPING POLICY

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Thank you for visiting and shopping at www.sobudd.com

All orders places in the United States have FREE SHIPPING excluding  handmade soap.

All of our orders via USPS/UPS/FedEx

You will receive an email update with your tracking number once your order has shipped.

 

PROCESSING AND DELIVERY TIMES

All orders are processed within 1-3 days. 

 Standard shipping typically takes between 2-8 business days for destinations within the United States.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.

 

TRACKING YOUR ORDER

Once your order has shipped, you will receive an email with a tracking number to track your order via [insert your carrier of choice here]. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.

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If you have any questions or concerns regarding your order, feel free to contact us by email.

 

OUR RETURN POLICY LASTS 30 DAYS.

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 IF 30 DAYS HAVE GONE BY SINCE YOUR PURCHASE, UNFORTUNATELY WE CAN’T OFFER YOU A REFUND OR EXCHANGE

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  • If your order arrives damaged or wrong, we will replace or refund your order free of charge. We want to make it right with you! We have a great track record but sometimes a mistake can happen at the print shop. Please save the original box/packaging and send pictures of the damaged items to pompeedou@yahoo.com and we’ll investigate the situation and see what happened.

  • Each item is printed to order and unfortunately, if we have already printed out your item we have to recoup the cost, therefore only defective/damaged items are eligible for exchanges or returns.

  • We only replace items if they are defective or damaged.

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.

  • Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us. 

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

  • Soap products are not eligible for returns.

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Please email us if you have any questions.

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Shipping Is free in the United States for all items excluding Soap products.

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